1. Check your price range
Enter your route and home size. You'll see a planning range right away. It's a budgeting tool, not an estimate.
2. Go through your inventory
We review what you're moving, on site or by video. Federal rules expect a written estimate to follow a survey of your belongings, unless you waive this in writing before loading.
We'll also ask about stairs, elevators, parking and anything unusual, because access is one of the most common causes of price changes.
3. Receive your written estimate
It should state its type, binding or non-binding, along with services and charges. You'll also get the federal booklets "Ready to Move?" and "Your Rights and Responsibilities When You Move".
4. Choose your valuation
Full Value Protection applies unless you waive it in writing. Released value pays 60 cents per pound per article. See valuation coverage.
5. Review the bill of lading
You should get it at least three days before loading, and you can cancel it without penalty within three days of signing. It's your contract. Never sign a blank document.
6. Loading day
The crew protects and loads your belongings and prepares an itemized inventory. Watch this, ask about condition codes and keep your copy. Do a last walk-through before the truck leaves.
7. In transit
Your paperwork should state the delivery dates or window. On long routes, you'll usually arrive before your things do, so bring a first-week kit. Weather and hours-of-service rules for drivers are part of how timing is planned.
If your shipment was priced by weight, federal rules give you the right to ask for a reweigh before delivery.
8. Delivery
Check each item against the inventory as it comes off the truck. Note any damage or missing items in writing before signing. On a non-binding estimate, you'd pay up to 110% of the estimate at delivery, with any remainder billed afterward.
After delivery
For interstate moves, you have at least nine months from delivery to file a written claim. The mover must acknowledge it within 30 days and respond within 120 days. See your rights.