The two levels
| Full Value Protection | Released value | |
|---|---|---|
| What it pays | Repair, replacement or cash at replacement value | 60 cents per pound per article |
| Extra cost | Yes | No |
| When it applies | Unless you waive it in writing | Only if you waive Full Value Protection |
| Example: 10-lb TV worth $800 | Up to replacement value | $6 |
The choice must appear on your bill of lading, so read it before you sign.
Items worth more than $100 per pound
If an item is worth more than $100 per pound and you don't tell the mover in writing, its liability for that item may be limited to $100 per pound, even under Full Value Protection.
Jewelry, watches, collectibles and small electronics are the usual cases. Many people carry the smallest ones themselves. Larger pieces, such as fine art, should go on a written list.
What a mover isn't liable for
Perishable, dangerous or hazardous items packed without the mover's knowledge aren't its responsibility. Neither is loss you caused. Ask for its list of items it won't carry before you start packing.
Valuation or insurance?
Valuation is the mover's liability under federal rules, not an insurance policy. A mover may also sell separate liability insurance, but only on a shipment released at the 60-cents rate. If it does, it must give you the policy or other evidence at the time of sale.
Your homeowners or renters policy may also cover goods in transit. Check before buying twice.
How to choose
Estimate what it would cost to replace your belongings, then compare the price of Full Value Protection at that value against what released value would pay. For most households, a single broken TV or table is enough to show the difference.
Ask us for the price, the declared value and the deductible options in your estimate.
If something goes wrong
Note damage on your delivery paperwork, take photos, keep the packing and file a written claim within nine months. Read your rights and responsibilities.