How the common scams work
The lowball phone quote
You get a low figure over the phone or from a short online form, without a survey. Later the truck is loaded and the price jumps. Federal rules expect a written estimate to follow a survey, unless you waive it in writing.
The hostage load
A mover refuses to unload unless you pay far more than you agreed. On a non-binding estimate, the mover must release your shipment if you pay up to 110% of the estimate, plus limited extras. Holding goods hostage can bring serious federal penalties, and you should report it right away.
The disappearing broker
You pay a deposit to a company that isn't the one that moves you, or that doesn't arrive at all. Find out who the carrier is before you pay anything.
The name change
A company with a bad record reappears under a new name. Check the U.S. DOT number, not just the logo.
Warning signs
- A firm price before anyone sees your belongings.
- A large deposit, especially by cash, wire or payment app.
- Pressure to sign today.
- A blank or incomplete document for you to sign.
- No U.S. DOT number on ads or paperwork.
- No "Your Rights and Responsibilities When You Move" booklet.
- A rental truck or an unmarked truck on loading day.
- A website with no physical address.
How to check
Look up the U.S. DOT number in FMCSA SAFER. Check the legal name, status and whether it covers household goods. Our guide to choosing a mover goes through the full process, and our registration page shows our own status.
If it's happening to you
- Stay calm, and don't sign anything blank.
- Ask for the estimate and bill of lading, and compare them with what you're being charged.
- Offer to pay the amount federal rules require at delivery. Document everything.
- If your goods are being held, call local police and report it to FMCSA at (888) 368-7238.
- Contact your state attorney general's consumer protection office.
- Pay by credit card where possible, as it may let you dispute a charge.